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Privacy Policy
PRIVACY POLICY
Last Updated: May 26, 2026
This Privacy Policy describes how Motto USA ("Motto USA", “Motto,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our products or services.
By using our website or services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Personal Information We Collect
We may collect personal information directly from you, automatically when you use our website, and from service providers or business partners.
Information You Provide to Us
We may collect the following information when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with us:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login information
- Order history
- Customer service messages
- Return, refund, and warranty information
- Payment-related information
Payment information may be processed by third-party payment processors. We do not store full payment card numbers on our own systems.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- Website interactions
- Shopping cart activity
- Cookie and tracking technology data
Information From Third Parties
We may receive limited information from third-party service providers, including payment processors, shipping providers, fraud prevention services, analytics providers, advertising platforms, and ecommerce platform providers.
2. How We Use Personal Information
We use personal information for the following purposes:
- To process, fulfill, and deliver orders
- To process payments, refunds, returns, and exchanges
- To communicate with you about orders, customer service requests, and account matters
- To provide customer support
- To operate, maintain, and improve our website, products, and services
- To personalize your shopping experience
- To send promotional emails, offers, and marketing communications where permitted by law
- To measure and improve advertising and marketing performance
- To detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity
- To comply with legal, tax, accounting, and regulatory obligations
- To enforce our terms, policies, and agreements
- To protect the rights, property, and safety of Motto, our customers, and others
We only collect and use personal information that is reasonably necessary for our business purposes or as otherwise permitted by law.
3. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar tracking technologies to operate our website, improve site performance, analyze traffic, remember preferences, support shopping cart functionality, and provide or measure advertising.
These technologies may collect information such as your IP address, browser type, device information, pages visited, links clicked, items viewed, and interactions with our website.
We may use cookies and tracking technologies for:
- Essential website functionality
- Shopping cart and checkout operations
- Website analytics
- Fraud prevention and security
- Advertising and retargeting
- Measuring marketing campaign performance
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including shopping cart or checkout functionality.
Where required by applicable law, we will provide appropriate cookie notices, consent options, or opt-out tools.
4. How We Share Personal Information
We may share personal information with trusted third parties as necessary to operate our business, provide our services, and comply with legal obligations.
We may share information with:
- Payment processors
- Shipping and delivery providers
- Ecommerce platform providers
- Website hosting providers
- Analytics providers
- Marketing and advertising partners
- Customer support providers
- Fraud prevention and security providers
- Professional advisors, such as attorneys, accountants, and consultants
- Government, legal, or regulatory authorities when required by law
We require service providers to use personal information only as necessary to provide services to us and to protect personal information appropriately.
We do not sell personal information for money. However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising, analytics, or tracking activities. Where applicable, you may have the right to opt out of these activities.
5. Targeted Advertising and Analytics
We may use third-party analytics and advertising services to understand how customers use our website, improve our services, and show more relevant ads.
These third parties may use cookies, pixels, or similar technologies to collect information about your activity on our website and other websites over time.
Depending on your location, you may have the right to opt out of the use of your personal information for targeted advertising, cross-context behavioral advertising, sale, or sharing.
To request an opt-out, contact us at:
You may also use browser settings, cookie controls, or supported universal opt-out mechanisms where legally required.
6. Your Privacy Rights
Depending on your state, country, or region, you may have certain rights regarding your personal information. These rights may include the right to:
- Confirm whether we process your personal information
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of targeted advertising
- Opt out of the sale or sharing of personal information, where applicable
- Limit the use or disclosure of sensitive personal information, where applicable
- Withdraw consent where processing is based on consent
- Appeal a privacy rights decision, where required by law
- Not be discriminated against for exercising privacy rights
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
7. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Subject to legal limitations, California residents may have the right to:
- Know what categories of personal information we collect
- Know the purposes for which we collect and use personal information
- Know the categories of third parties to whom we disclose personal information
- Access specific pieces of personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of sale or sharing of personal information
- Limit certain uses and disclosures of sensitive personal information
- Not receive discriminatory treatment for exercising privacy rights
Motto does not sell personal information for money. Some advertising or analytics activities may be considered “sharing” or “sale” under California law. California residents may contact us at info@mottousa.com to request an opt-out.
8. Sensitive Personal Information
We do not intentionally collect sensitive personal information unless it is necessary to provide our services, comply with law, prevent fraud, or process a transaction.
Sensitive personal information may include certain payment-related data, account login credentials, precise location data, government identifiers, or other legally protected data categories.
We do not use sensitive personal information to infer characteristics about you.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer service
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce agreements and policies
When personal information is no longer needed, we will delete, de-identify, or securely store it as required or permitted by law.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account login information and for using secure devices and networks when accessing our website.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Parents or guardians who believe a child has provided us with personal information may contact us at:
12. Email and Marketing Communications
If you sign up for marketing emails, we may send you promotional messages, product updates, offers, and other marketing communications.
You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, refund notices, or account-related communications.
13. Third-Party Links
Our website may contain links to third-party websites, apps, payment processors, shipping providers, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
14. International Users
Motto is based in the United States. If you access our website or services from outside the United States, your personal information may be processed and stored in the United States or other countries where our service providers operate.
By using our website or services, you understand that your information may be transferred to jurisdictions that may have different privacy laws than your location.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
16. Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:
Motto USA
1445 Mac Arthur Dr, Ste 116
Carrollton, TX 75007
United States
Email: info@mottousa.com
Business Hours:
09:00 AM – 05:00 PM Monday to Friday
