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Return Policy
RETURN & REFUND POLICY
Last Updated: May 26, 2026
At Motto USA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains how returns, exchanges, damaged items, and refunds are handled.
1. 30-Day Return Window
Motto offers a 30-day money-back guarantee.
You may request a return within 30 days from the date you receive your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
- The return must be approved before the item is shipped back to us
Items returned without prior approval may not be accepted.
2. How to Start a Return
To start a return, please contact us at:
Please include:
- Your order number
- The item you want to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Once your request is reviewed, we will provide return instructions.
Please do not send items back without contacting us first.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item is defective, damaged, or if you received the wrong product, contact us promptly at:
Please provide:
- Your order number
- A description of the issue
- Photos of the damaged, defective, or incorrect item
- Photos of the packaging, if applicable
We will review the issue and work to resolve it as quickly as possible.
Depending on the situation, we may offer a replacement, exchange, refund, or another appropriate solution.
4. Return Conditions
Returned items must meet the following conditions:
- The item must be unused
- The item must be in its original condition
- The item must be returned with its original packaging
- The item must include all included accessories, parts, manuals, tags, or inserts, if applicable
- Proof of purchase must be provided
We reserve the right to refuse returns that do not meet these return conditions.
5. Non-Returnable Items and Exceptions
Certain items may not be eligible for return, including:
- Gift cards
- Items that show signs of use, wear, damage, misuse, or alteration not caused by Motto
- Items missing original packaging, accessories, parts, manuals, tags, or inserts
- Items returned after the 30-day return window
- Items returned without proof of purchase
- Items returned without prior approval
This does not limit your rights for items that arrive damaged, defective, or incorrect.
6. Exchanges
If you would like to exchange an item for a different product or replace a defective item, please contact us first at:
Exchanges are subject to product availability.
If the requested exchange item is unavailable, we may issue a refund to the original payment method or offer another appropriate solution.
7. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Approved refunds are typically processed within 3–5 business days after the return is approved. Please note that your bank, credit card company, or payment provider may take additional time to post the refund to your account.
8. Return Shipping
Return shipping terms may depend on the reason for the return.
If the return is due to our error, such as a damaged, defective, or incorrect item, Motto may provide a prepaid return label or another appropriate solution.
For returns that are not due to our error, return shipping costs may be the customer’s responsibility unless otherwise stated.
Original shipping charges may not be refundable unless the return is due to our error or required by applicable law.
9. Canceled Orders
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests before the order is processed or shipped.
If the order has already shipped, it may need to be handled as a return under this policy.
10. Refund Method
Refunds are issued to the original payment method used at checkout.
We are unable to issue refunds to a different card, account, or payment method.
If your original payment method is no longer available, please contact your bank, card issuer, or payment provider for assistance.
11. Contact Information
If you have questions about returns, refunds, exchanges, or damaged items, please contact us at:
Motto USA
1445 Mac Arthur Dr, Ste 116
Carrollton, TX 75007
United States
Email: info@mottousa.com
Business Hours:
09:00 AM – 05:00 PM Daily
